Returns & Refund
At Relaxifaya, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make things right. Please review our return and refund guidelines below.
🕒 30-Day Return Guarantee
You have 30 days from the date of delivery to request a return or refund. To be eligible, the item must meet the following conditions:
1- Unused and in the same condition as received
2- In its original packaging
3- Includes all accessories, manuals, and parts
📧 To start a return, email us at Relaxifaya@outlook.com with your order number and reason for return.
💰 Refund Process
Once your return is received and inspected, we will:
1- Notify you of the return status
2- Process your refund to your original payment method
3- Send a confirmation email when your refund has been completed
Refunds typically take 3–7 business days to appear in your account, depending on your bank or card issuer.
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
1- Items returned after 30 days
2- Used, damaged, or incomplete items not due to our error
3- Gift cards or downloadable products (if offered)
4- Personal care or hygienic products (e.g. opened masks, headbands) unless defective
📦 Return Shipping
1- Customers are responsible for return shipping costs unless the item is defective or incorrect
2- We recommend using a trackable shipping service for returns
3- Shipping fees (if paid originally) are non-refundable unless the return is due to our error
4-Items on Sale cannot be refunded
❗ Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery. We'll arrange a replacement or full refund at no cost to you.
Please include:
1- Your order number
2- Photos or video showing the issue
3- A brief description of the problem
📩 Need Help?
We’re always here to assist you with any questions about your order, return, or refund:
📧 Email: Relaxifaya@outlook.com
🌐 Website: www.relaxifaya.com