Returns & Refund

At Relaxifaya, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make things right. Please review our return and refund guidelines below.


πŸ•’ 30-Day Return Guarantee

You have 30 days from the date of delivery to request a return or refund. To be eligible, the item must meet the following conditions:

1- Unused and in the same condition as received

2- In its original packaging

3- Includes all accessories, manuals, and parts

πŸ“§ To start a return, email us at Relaxifaya@outlook.com with your order number and reason for return.


πŸ’° Refund Process

Once your return is received and inspected, we will:

1- Notify you of the return status

2- Process your refund to your original payment method

3- Send a confirmation email when your refund has been completed

Refunds typically take 3–7 business days to appear in your account, depending on your bank or card issuer.


🚫 Non-Returnable Items

The following items are not eligible for return or refund:

1- Items returned after 30 days

2- Used, damaged, or incomplete items not due to our error

3- Gift cards or downloadable products (if offered)

4- Personal care or hygienic products (e.g. opened masks, headbands) unless defective


πŸ“¦ Return Shipping

1- Customers are responsible for return shipping costs unless the item is defective or incorrect

2- We recommend using a trackable shipping service for returns

3- Shipping fees (if paid originally) are non-refundable unless the return is due to our error

4-Items on Sale cannot be refunded


❗ Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery. We'll arrange a replacement or full refund at no cost to you.

Please include:

1- Your order number

2- Photos or video showing the issue

3- A brief description of the problem


πŸ“© Need Help?

We’re always here to assist you with any questions about your order, return, or refund:

πŸ“§ Email: Relaxifaya@outlook.com
🌐 Website: www.relaxifaya.com